Pure Casino Terms and Conditions
We want your experience with Pure to feel clear, safe, and predictable in Canada. Before you register, deposit in CAD, or request a cashout in CAD, take a moment to understand how our rules work.
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These Terms and Conditions set expectations for account eligibility, verification, fair play, bonus use, and withdrawals. They also explain the tools available for responsible play and the steps for getting help.
- Keep your account details accurate and up to date at all times.
- Review bonus conditions before activating any promotion or promo code.
- Use the profile dashboard to follow instructions for payments and verification.
- Contact support if anything looks unclear or inconsistent.
Who Can Use Pure
Access to Pure is limited to players who meet our age and identity requirements in Canada. Every account holder must confirm age and provide proof of identity and residence before key payment actions.
To follow Canadian legal and compliance expectations, each person or household can only have one profile. Providing false information can lead to immediate suspension and permanent loss of eligibility for winnings.
We also take account integrity seriously, including detection of underage play attempts. Transactions involving CAD may be frozen until age verification is completed.
Secure Account Practices
Keeping your login secure protects both your personal details and your CAD balance. A few simple habits reduce the risk of unauthorized access and help avoid delays during checks.
- Create strong passwords using letters, numbers, and symbols.
- Change your password every 90 days and never share it, even with support staff.
- Enable two-factor authentication (2FA) when available in your account settings.
- Avoid public Wi‑Fi and always log out on shared devices.
Verification Requirements
Verification is required before withdrawals in CAD, and it helps protect players while meeting Canadian compliance expectations. You can start the process from the verification area inside your user profile after logging in.
Have your documents ready to avoid back-and-forth and resubmissions. If a file is rejected, confirm that it is valid, unexpired, and matches your account details.
Documents We May Request
- Government photo ID such as a passport, national ID card, or driver’s licence.
- Proof of address using a utility bill or bank statement less than three months old.
- Payment method confirmation with a screenshot or photo of your funding source.
When sharing payment method proof, hide sensitive details and only show the last four digits where applicable. Once your identity is verified, payment options become available, including deposits in CAD and the ability to withdraw CAD winnings.
In most cases, verification completes in 24 to 48 hours, and you will receive an email once it is approved or if more information is needed.
CAD Deposits & Withdrawals
Deposit and withdrawal limits can vary by payment provider and method. Your profile dashboard shows method-specific instructions and the minimum and maximum amounts where applicable.
Withdrawals are paid using the same method used for the deposit. This helps reduce fraud risk and supports consistent processing across payment channels.
All payout requests enter a review window before release, and this review is designed to protect account security. The review period usually lasts up to 72 hours, then processing continues according to the provider schedule.
As an example of provider timing after approval, bank transfers can take up to five business days, while e-wallets usually settle within 24 hours.
Bonus Rules & Wagering
Before activating any bonus, all new and current Canadian users must read the wagering requirements. These rules define how many times promotional funds must be played through before a CAD withdrawal is allowed.
Only eligible games count toward turnover, and contribution can vary by game type. Slots often contribute fully, while table games, live dealer titles, and video poker may contribute less or not at all.
- Rollover multipliers are commonly between 20 and 50 times the original deposit or bonus.
- Maximum bet limits may apply during active promotional play, often between 5 and 10 CAD per single bet.
- Time limits can apply, usually between 7 and 30 days after activation.
If you request a withdrawal before meeting wagering rules, you may lose bonus funds and any winnings tied to them. Your dashboard shows progress indicators so you can time cashout requests appropriately.
Key Limits & Timelines
| Item | Min–Max (CAD) | Processing Timeline |
|---|---|---|
| Withdrawal request (standard review) | The minimum and maximum amounts are clearly shown. |
|
| Withdrawal request (account not fully verified) | Transactions involving CAD will be frozen until age verification is completed. | Requests stay on hold until all paperwork is sent in and approved. Approval can take longer if submissions are missing or don’t match. |
| Daily withdrawal limit (user request cap) | Up to [DAILY_LIMIT] CAD every day | Subject to review period first; then provider schedule after approval. |
| Large withdrawals / higher amounts | For bigger amounts, you need to get manual approval and go through extra identification checks. | Longer due to manual approval and extra identification checks. |
| Deposit transaction (provider-dependent limits) | Minimum and maximum transaction limits may be different for each provider. | Depends on the method you choose and the provider’s schedule. |
| First deposit bonus promotion | 1000CAD + 250 FS | Before activating a bonus, users must read wagering requirements; payout only after wagering is completed. |
| Example wagering requirement before payout | 100 CAD bonus × 30x = 3,000 CAD total bets before payout request | Wagering Status: must finish any wagering that is still open before you can start a withdrawal. |
| Verification documents (proof of address) | Utility bill or official bank statement less than three months old | Must be completed before any financial matter is reviewed; to avoid delays, upload documents as soon as possible. |
Canada Compliance & Fair Play
Fair entertainment matters, so players must avoid cheating, collusion, or exploiting technical problems. Our games use algorithms checked and approved by third-party auditors, and results cannot be changed or influenced.
We also provide responsible gaming options for Canadian users. These tools can be adjusted through your user dashboard, and some settings apply immediately and cannot be reversed until the selected period ends.
Responsible Gaming Tools
- Deposit, loss, and bet limits that can be set daily, weekly, or monthly.
- Session clocks and reminders that show how long you have been logged in.
- Cooling-off periods for increasing certain thresholds, with confirmation steps.
- Time-outs from 24 hours to several weeks, blocking play and payments.
- Self-exclusion for a set period or forever, as required by Canada law.
Support & Dispute Resolution
Support is available 24/7 for questions about accounts, bonuses, or CAD transactions. If an issue cannot be resolved through initial assistance, you can escalate it through our dispute process.
- Record details such as transaction dates, references, account ID, and a clear description.
- Contact support via live chat or the email option inside your account dashboard.
- Complete identity validation before any financial matter is reviewed.
- If unresolved within 7 working days, request escalation to a supervisor or compliance.
- For ongoing regulatory issues, request a reference number and submit your complaint to the appropriate regulatory body in Canada or an approved alternative dispute resolution provider.
Staying informed helps you play responsibly. Before you play, withdraw, or use a promo code, make sure your choices match these rules.