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Responsible Gaming at Pure Casino

Responsible Gaming at Pure Casino

Responsible gaming matters at Pure in Canada. We focus on safer play, clear controls, and practical support so you can feel secure when you play online. We follow strict rules to help ensure every Canadian participant has a safe and fair experience.

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Game outcomes are transparent and independently checked. Results are determined by random number generators that are certified and tested every month by recognised third-party labs. If something doesn’t feel right, dispute-resolution channels are available and follow established procedures.

Player Controls & Dashboard Tools

We provide tools to help you manage play in CAD. Your account dashboard is designed to show activity clearly so you can make informed decisions. Customers can view total deposits, time spent logged in, and wager history. This information stays up to date, making it easier to spot patterns early.

  • Set deposit limits in CAD for daily, weekly, or monthly cycles.
  • Set net loss limits in CAD to match your comfort zone.
  • Use reminders that trigger after time or spending thresholds.
  • Take temporary session breaks when play starts feeling too intense.

When you change limit settings, we send an email confirmation. Limits can’t be adjusted instantly, which helps reduce rash decisions. If you prefer fewer conditions, you can also opt out of bonuses. Promotions include clear terms that explain requirements and restrictions.

Healthy Play Habits & Pauses

To keep play enjoyable, start by checking habits instead of guessing. Use your account statistics to compare sessions, deposits, and recent wagering. A structured approach can help, especially when your schedule or budget changes. Alerts can prompt action after a certain amount of time or money has been spent.

If you need a break, cooling-off and self-exclusion are available from your profile. These options are designed to be straightforward, without complicated steps. Both features are enforced right away and help protect your decision over time.

Account Security & Data Privacy

We protect accounts with multi-level identity checks and strong verification. Two-factor authentication, strong password policies, and advanced monitoring help ensure only verified users can access sensitive information. As required by Canada law, personal and transaction data stays private and is not shared without permission.

We use SSL/TLS with at least 256-bit encryption to protect identity documents, contact details, and banking information. Active firewalls and intrusion detection systems secure communication between browsers and our servers. Certified payment gateways that follow PCI DSS handle deposits and withdrawals in CAD. Tokenisation helps protect payment details so full credentials are not visible to technical staff.

Only verified professionals with a legitimate need can access stored data. Players can request access, copies, or deletion of stored information under GDPR and local privacy laws. If suspicious access or a breach is detected, we notify users promptly with clear next steps.

Choosing Limits That Fit

Limits are flexible, but they work best when they are specific. Choose numbers that fit your entertainment budget in CAD. Set them when you feel calm, then let the tools do their job. If you want guidance, trained professionals are available 24/7 in Canadian and English through support.

Tool CAD Range How It Works
Deposit limits $ (daily/weekly/monthly)
  • Set daily, weekly, and monthly deposit limits at any time
  • Applied right away or at the start of the next cycle (platform rules apply)
Net loss / loss limits $ (daily/weekly/monthly)
  • Limit net losses within a set time period
  • Designed to keep play within a comfortable range
Session time controls Time spent logged in (tracked)
  • Session timers track continuous play time to encourage breaks
  • Temporary session breaks are also available
Cooling-off (time-out) A few days to a few weeks
  • No new deposits or bets during the pause
  • Account info remains visible; withdrawals can be set up
  • Requests to shorten the period will not be accepted
Self-exclusion 6 months to 1 year to open-ended
  • Temporarily or permanently block access via account settings
  • Access remains blocked for the chosen period
Spending-limit alerts $ (near self-imposed or system-recommended limits) Alerts prompt action when you’re getting close to limits, including after a certain amount of time or money has been spent.
Account activity overview Total deposits; wager history; outstanding $ balances Customers can see total deposits, time spent logged in, and a history of wagered amounts; outstanding $ balances stay safe and can be withdrawn per the platform’s withdrawal policy.
Support & resources 24/7 (Canadian and English)
  • Trained professionals available 24/7 in Canadian and English
  • Help centre includes expert advice, helplines, and self-assessment tools
  • Access to third-party support connects users with independent advisors

Practical Next Steps

If you want more structure, start with deposit and loss limits in CAD, then enable reminders. Review your activity overview regularly and adjust limits thoughtfully. This website is intended for users aged 18 and older.