Pure Casino Privacy Policy

Privacy comes first at Pure in Canada. Player data is shared only when there is a legal obligation, a transaction requires it, technical support depends on it, or fraud prevention makes it necessary.

Each request is reviewed case by case, with a focus on minimising what is shared and limiting access. When partners assist with payments, KYC/AML checks, or security monitoring, they receive only the information needed to complete that specific task.

Payment activity is processed through PCI DSS-certified gateways for deposits and withdrawals in CAD. Transaction details remain encrypted and are restricted to authorised financial staff and required payment partners.

Unless Canadian law requires otherwise, third parties are not permitted to view, process, or analyse individual user details. Where services operate outside Canada, strict contractual safeguards and transfer checks are used to protect customer rights.

• Sharing beyond essential situations requires clear user permission, unless access is requested by a public authority.
• Partners are contractually required to meet equivalent privacy and security standards.
• Fraud controls may temporarily pause suspicious sessions until activity is verified.
• Non-essential disclosures can be managed through the secure account dashboard.

Managing Account Privacy Settings

Your account controls are designed to give you practical choices. You can review and update profile details from your dashboard, including contact information and marketing preferences.

Notification settings can be customised so only the events you care about trigger alerts. This keeps security messaging relevant and reduces unnecessary noise.

Data sharing preferences can also be adjusted when you want to limit processing beyond what the law requires. After you log in, support teams can help you make changes through approved channels.

Your Rights & Requests

• Request a copy of stored personal records via “My Data” and the export option.
• Download files are prepared within 72 hours to protect privacy and follow handling rules.
• Submit a written deletion request through the secure support form for an account or specific data.
• Deletion is completed within 30 days, unless laws require keeping identity or transaction records.

Before an account is fully erased, any remaining balances in CAD must be withdrawn. Once deletion is complete, those balances cannot be recovered.

Preventing Unauthorised Access

Security begins at registration. From the moment you sign up, the information you provide is encrypted end to end, as required by Canadian law.

Multi-factor authentication is required before money can move. Two-factor authentication is also available for added protection when accessing an account or completing a deposit or withdrawal in CAD.

Anti-fraud algorithms run in real time across transactions and sessions. Behavioural analysis and anomaly detection can stop suspicious activity quickly and trigger alerts for unrecognised logins or unusual payments.

Session management supports safer browsing by logging users out automatically after long periods of inactivity or when access occurs from an untrusted network. Intrusion detection looks for suspicious commands, privilege escalation attempts, or unusually large exports.

If activity appears abnormal, accounts may be temporarily locked while a full review is completed. In line with Canadian law, attempted breaches are reported to local authorities right away.

Steps You Can Take

• Change passwords regularly and keep them unique for each service.
• Enable two-step verification and other account security features.
• Never share login details with anyone, including support staff.
• Review linked third-party apps in account settings from time to time.

Internal Access & Data Retention

Access is tightly controlled inside Pure in Canada. Only authorised personnel with defined duties, such as support specialists or data management officers, can access personal records.

Permissions are tied to job roles through tiered authentication, so customer information is not exposed without a clear need. Every request to view customer records is logged with a unique ID, date and time, and the responsible team member’s name.

Automated controls monitor access continuously and raise alerts about unusual or repeated attempts. Regular security audits and logging mechanisms further reduce the risk of unauthorised access.

Technical data may be collected to improve performance and investigate issues, including IP addresses, browser type, device ID, operating system details, access times, and interaction logs. Transaction data about balances, deposits, and withdrawals in CAD is stored in databases that meet Canadian regulatory standards.

Retention varies by data category. Payment records are retained as required by anti-money laundering laws, while account profiles remain active until you close them or a lawful authority requires closure.

Key Privacy & Security Highlights

Minimum Age Requirement

This website is intended for users aged 18 and older.

Privacy Help & Support

To understand your rights, request access, correct details, or manage deletion, use the support widget available after you log in. Support can guide you through account settings and secure requests without exposing your information.